IN HOLIDAY GOLDEN RESORT
We present you the actions taken at the Holiday Golden Resort related to the prevention and limitation of spreading COVID-19 among our guests and employees. Please read the list below, created in accordance with the recommendations of the Polish government, GIS and WHO in order to ensure the safety and comfort of stay for all.
Reception staff serve you in protective masks or helmets.
Each time we disinfect the reception desk and payment terminals.
The reception staff is ready to provide you with the necessary information about the operation of the nearest ambulance station and hospital at any time and has contact numbers for nearby medical facilities, the County Sanitary and Epidemiological Station.
Reception staff knows the procedure to be followed in the event of a suspected coronavirus infection.
CARAVANS AND ROOMS
The employees of the cleaning department are equipped with masks and disposable gloves, and they also observe hand disinfection.
In addition to standard cleaning and thorough airing of the room after each guest's stay, we additionally disinfect all touch surfaces and bathrooms with professional disinfectants.
We have prepared a special house for the temporary isolation of people with disease symptoms.
FUNCTIONING ON THE FACILITY
We require all guests to strictly comply with the obligation to wear protective masks in closed spaces, use the available hand disinfectant dispensers and maintain a safe distance (at least 2 m) from other guests.
We have provided easy access to hand disinfectant for guests and employees. Dispensers are located at the entrance in the common areas of the facility (e.g. reception, First restaurant, Arena Ice Bar) and at the toilet exits.
There are sanitary and hygienic instructions in the rooms for washing hands, taking off and putting on gloves, taking off and putting on a mask, and in the case of dispensers with disinfectant - instructions for proper hand disinfection.
We disinfect handles, handrails, handles, telephones, computer keyboards, devices in social rooms and other frequently touched surfaces on an ongoing basis.
We disinfect all toilets in the facility in detail (including according to GIS recommendations), taking into account frequently touched surfaces, including: bathroom fittings, doors, handles, switches, washbasins, toilet seats.
We disinfect all public areas and outdoor playgrounds with professional disinfectants.
RESTAURANTS AND BARS
Our restaurant rooms and bars operate in the sanitary regime in force.
The buffet in the restaurant is enclosed with plexiglass, and meals are served by the staff.
We have introduced appropriate, safe distances between tables / chairs in restaurant rooms and bars to ensure a distance of min. 2m between the tables and incl. 1.5m between people eating a meal (excluding people living in the same cottage / room).
Important! Guests can take off their masks if they are already sitting at their tables.
Each time (after each guest) we disinfect tables and chairs.
In breaks between meals, we generally clean and disinfect surfaces such as countertops, coffee / drink machines, floors.
Waiters, cooks, bartenders and cleaning assistants are equipped with protective masks or helmets and disposable gloves, and they must always disinfect their hands.
All meals are prepared in sterile conditions in accordance with the principles of HACCP and GIS by personnel trained in the principles of safety and hygiene.
1. Will guests wear masks and gloves around the facility?
In accordance with the currently adopted rules of safety and functioning of accommodation facilities, we are obliged to require that guests move around in rooms covered with protective masks / helmets. This also applies to all service personnel.
2. What are the safety procedures for employees, eg waiters, cooks, reception staff?
All our employees have undergone specialized, internal training in the observance of special safety measures and precautions in terms of coronavirus prevention, including according to GIS recommendations. The service also knows the procedure to be followed in the event of suspected coronavirus infection and the contact numbers of the nearest health facilities. In addition, each department has received detailed guidelines applicable in specific spaces.
3. What are the procedures if there is a suspicion that a Guest / employee is infected with a coronavirus?
We have a developed procedure for dealing with suspected coronavirus infection, which includes temporarily isolating a person in a dedicated room, notifying the medical dispatcher and the poviat sanitary and epidemiological station and following specific GIS recommendations. All our employees know the procedure to be followed in the event of a suspected coronavirus infection.
4. What will the serving and eating of meals look like?
The buffet in the restaurant room has been enclosed with a plexiglass panel. Meals will be served by the staff. Meals will be served in compliance with the safety and sanitary regime.
5. Are the pools open?
Yes. All pools remain unchanged. There are signs next to each of them asking you to keep a distance of 2 meters next to the deckchairs, if you are not a family or do not live in one house.
6. Will the animations continue?
During the high season, the animations will run unchanged. We have 7 animators and we are able to divide groups to ensure the safety of our guests.
7. I live abroad. After coming to Poland, there is a compulsory quarantine - I cannot afford such a long trip. Can I get a refund?
Due to the current situation, which is difficult for all of us, we encourage you to take advantage of the possibility of transferring the advance payment to another date convenient for you. We realize that it is difficult to set a new date of arrival today, which is why we issue a refund voucher that can be used for one year from the date of issue.
8. We have a reservation for a stay in May, but we are concerned that the property will not be able to provide all services. Can we postpone the date of arrival?
Of course, it is possible to transfer the booking to another date. . We encourage our guests to use the payments made at a different, more convenient time. The reimbursement voucher can be used for one year from the date of issue.
9. We have a reservation for July, but we are afraid of arrival. Can we get a refund?
We advise you to withhold the decision to cancel the booking, because if you resign from your arrival in July today, we will not be able to refund the advance payment, because we are able to fulfill the offer.
10. I received a booking voucher and planned my next arrival for September 2020. If I am afraid of arriving at the scheduled date due to the coronavirus, will I be able to postpone my arrival again?
Of course, it will be possible to postpone the arrival to another, more convenient date.