Terms and Conditions

I. General Provisions

1. The management of HOLIDAY GOLDEN RESORT values your cooperation in adhering to the regulations, which have been developed to ensure a peaceful and safe stay for all our Guests.
2. The entity HOLIDAY GOLDEN RESORT, hereinafter referred to as the "Resort," is: Holiday Golden Resort SA, ul. Piwonii 41, Nowe Bielice 76-039 Biesiekierz.
3. The entity operating HOLIDAY GOLDEN RESORT, hereinafter referred to as the "Resort," is Roman Kunert, conducting business under the name: Holiday Golden Resort SA, ul. Piwonii 41, 76-039 Biesiekierz.
4. The Regulations define the rules for the operation of HOLIDAY GOLDEN RESORT and provision of hotel services, rules for making stay reservations, and the provisions for providing Services electronically through the website hosted at www.holidaygoldenresort.pl.
5. The Guest is obliged to comply with the provisions of these Regulations from the moment of making a reservation. The provision of Services and the Guest's stay at the Resort are conducted under the terms set in the Regulations.

II. Definitions

1. Guest - a natural person with full legal capacity, as well as a minor - a child or a person without full legal capacity (under the care of persons with full legal capacity), who makes reservations under the terms defined in these Regulations and/or uses Services provided by the Service Provider in accordance with these Regulations. The provisions relating to Guests apply accordingly to legal persons and entities without legal personality but with legal capacity who make reservations and are a party to the contract with the Service Provider.
2. Service Provider - Holiday Golden Resort SA, ul. Piwonii 41, 76-039 Biesiekierz.
3. Agreement – an agreement for the provision of hotel and other services, if included, concluded between the Guest and the Service Provider based on the Regulations and the individual offers of the Service Provider, concluded at the Resort or without the simultaneous physical presence of the parties, exclusively using remote communication means up to and including the moment of the contract conclusion. An effective contract between the Guest and the Service Provider occurs at the moment of a successful reservation.
4. Services - any services provided within the Resort according to the Regulations, including especially hotel services and Additional Services.
5. Regulations – these Regulations.
6. Service - the website run by the Service Provider at www.holidaygoldenresort.pl, enabling booking of Accommodation online via the Booking System.
7. Reservation system - an interactive form enabling reservation of Accommodation at the Resort, available on the Service.
8. Resort – a fenced complex of holiday cottages, Lux rooms, apartments, rooms in the guesthouse, and camping cabins along with associated infrastructure, divided into Zones, run by the Service Provider.
9. Deposit - the amount specified in the Regulations securing the Service Provider's claims in case of damages to the rented holiday cottage, Lux room, apartment, guesthouse room, or camping cabin within the hotel services provided, for which the Guest is responsible under the Regulations or legal provisions, as well as claims for unpaid additional stay costs.
10. Holiday Cottage – a unit with a separate entrance, located on the Resort's premises, especially equipped with Accommodation, allowing a maximum of 6 persons.
11. Lux Room - a unit with a separate entrance, located on the Resort's premises in a terraced building, equipped especially with Accommodation, allowing a maximum of 4 persons.
12. Apartment – a semi-detached unit located on the Resort premises in a building complex, equipped especially with Accommodation and a kitchenette, with a separate entrance, allowing a maximum of 4 persons.
13. Guesthouse Room – a unit in a brick building, on the ground floor or upper floor, allowing a maximum of 4 persons.
14. Camping Cabin – a unit with a separate entrance, located on the Resort's premises, especially equipped with Accommodation, allowing a maximum of 6 persons.
15. Reception - a marked place in the Resort where a Service Provider employee performs Guest check-in and check-out, provides information, and carries out other activities specified in the Regulations.
16. Accommodation - a sleeping place for one person in holiday cottages, Lux rooms, apartments, guesthouse rooms, or camping cabins at the Resort.
17. Check-in – registration of the Guest by the Reception employee on the day of arrival, including identity verification, handing over keys to the holiday cottage, Lux room, apartment, guesthouse room, or camping cabin, and settling any outstanding payments, especially for the stay, Climate Fee, Additional Services, and deposit. Check-in is possible until 10:00 PM.
18. Check-out - deregistration of the Guest by the Reception employee, including settlement of all payments for services rendered by the Service Provider, including unsettled Additional Services, media usage fees, deposit settlement, and returning keys to the respective accommodation unit. Guests must check out by 10:00 AM.
19. Additional Services – services available for an extra charge (service price list is available on the Service Provider's site under Prices and Packages), which the Guest may order during reservation or stay. Purchase of Additional Services is possible only if the service is available at that time.
20. Price List – the currently valid price list of services including Additional Services offered by the Service Provider, available on the Service under Prices and Packages.

III. Type and scope of offered and provided Services

1. The Service Provider provides hotel services according to the Act of 29 August 1997 on hotel services and tour guides (Journal of Laws No. 133, item 884, as amended). Services include, in particular:
   1. rental of holiday cottages, Lux rooms, apartments, guesthouse rooms, and camping cabins of various configurations and sizes;
   2. catering services;
2. Additionally, upon Guest request, the Service Provider provides, among others, the following services:
   1. providing information related to the stay and directions to the Resort;
   2. use of the pool and sauna area, according to their rules of use;
   3. use of playgrounds per their regulations;
   4. use of playroom according to its regulations;
   5. use of water playground according to its usage rules;
   6. use of cafe, bistro, and restaurant according to restaurant rules;
   7. participation in animations according to animation rules;
   8. use of available Additional Services;

The Service Provider guarantees availability of the above-mentioned services in the Resort only when they are available.

3. Public areas of the Resort are monitored by cameras to ensure the safety of persons and property in the monitored area. Personal data protection principles related to monitoring are regulated in section XI.
4. In case of intervention by the Resort representative towards a Guest disturbing the Resort's functioning, the intervention may be recorded with audio or video to protect the personal and material rights of both the Service Provider and the intervening representative. Such recordings may be used as evidence if needed. Data protection principles related to such recording are regulated in section XI.
5. Parking spaces and other parking spots within the Resort are unguarded. The Guest leaves the vehicle at the Guest's own risk. The Service Provider is not liable for traffic accidents, damage, destruction, or theft of the vehicle within the Resort.

IV. Reservation of Cottage or Apartment

1. Reservation of Accommodation is possible:
   1. through the Service Provider's Reservation System available on the Service;
   2. by telephone using the Service Provider's phone number available on the Service;
   3. by email;
   4. in person – at the Resort’s Reception;

Reservation, regardless of the method used, covers a minimum of one holiday cottage, Lux room, apartment, guesthouse room, or camping cabin (individual accommodation spots cannot be reserved).

2. If the reservation is made other than through the Reservation System, payment may also be made in cash, by bank transfer, or payment card. For online payments, the Service Provider accepts the following cards: VISA, VISA Electron, MasterCard, Maestro, MasterCard Electronic.
3. In order to make a reservation, the Guest must provide personal data necessary to perform the services (including name and surname, home address, email address, phone number), specify the stay period, indicate the payment method, and pay part or the full cost of stay, depending on the chosen offer, the Regulations, or individual arrangements. The Guest is obliged to provide complete and correct data; otherwise, the Service Provider may refuse to make the reservation. Reservations made without personal data or unpaid at the stage of reservation creation may be canceled by the Service Provider.
4. Creating a reservation constitutes acceptance of the Regulations and conclusion of the Agreement with the Service Provider.
5. For a reservation, a minimum 30% deposit of the stay value must be paid. The remaining 70% must be paid no later than 30 days before the reserved stay starts. Payment of the stay fee or earlier deposit payment means acceptance of these Regulations. Failure to meet payment deadlines will result in cancellation of the reservation by the Service Provider.
6. A Guest who is a consumer (within the meaning of Article 221 of the Civil Code) does not have the right to withdraw from the contract for hotel services mentioned in section 4 (in accordance with Article 38(1)(12) of the Act of 30 May 2014 on consumer rights, Journal of Laws of 2014, item 827, as amended).
7. If a VAT invoice is required for Services provided by the Service Provider, the Guest must provide the VAT identification number (NIP) and buyer’s data at the time of reservation. Failure to provide the NIP number when making the reservation precludes issuing a VAT invoice.
8. During reservation, the Service Provider informs about:
   1. reservation details consistent with information provided by the Guest;
   2. service prices;
   3. regulations of the purchased offer;
   4. Service Provider identification data;
   5. lack of the right to withdraw by a consumer Guest from the hotel service contract (in accordance with Article 38(1)(12) of the consumer rights act).
9. After reservation through the Booking System, email, in person, or by phone, the Service Provider will send a confirmation with the information mentioned in section 7 to the Guest's email provided. For phone or in-person reservations, the information will be provided during or after the reservation via email.
10. For important reasons (especially health or life threats, such as fire, flooding, failures of lighting/heating/water/sewage/gas/ventilation systems, interruptions of utilities), or other operational reasons, the Service Provider reserves the right to change the reserved cottage, Lux room, apartment, guesthouse room, or camping cabin to another of the same or similar standard. The Guest waives any claims against the Service Provider in this case.
11. Making a reservation by the Guest by any method described in section 1 is equivalent to his acceptance of the Regulations.
12. The Service Provider may refuse admission to a Guest who during a previous stay did not settle payments, seriously violated the Regulations causing damage to the Service Provider’s or other Guests' property or persons, or disturbed other Guests or the Resort’s operation. The Guest will be informed of the Service Provider's future refusal to provide services by Resort staff.
13. In case of a repeat stay of a Guest who breached the Regulations previously, the Service Provider may refuse admission and further service, also to the person who made the reservation. Such persons must comply with the Service Provider’s request and leave the Resort immediately. If they do not comply, the Service Provider may notify authorities for removal.

V. Cancellation of reservation for holiday cottage, Lux room, apartment, guesthouse room, or camping cabin.

1. Reservation cancellation is possible under the following conditions:
   1. In case of cancellation more than 30 days before the declared start of the reserved stay – the Service Provider refunds 100% of the paid deposit,
   2. In case of cancellation between 30 to 3 days before the declared start – the Service Provider charges 30% of the reservation price,
   3. In case of cancellation within less than 3 days before the declared start – the Service Provider charges 100% of the reservation price,
2. If the cancellation is proper, the Service Provider will refund the full or partial payment minus cancellation fees within 14 days of cancellation receipt, unless otherwise specified in the offer terms.
3. In extraordinary cases beyond the Service Provider’s control (force majeure, legal acts, decisions, prohibitions preventing use of the Resort), the Service Provider reserves the right to propose a different reservation date within the same calendar year or other available dates. Paid deposits or payments will be assigned to the new reservation. Such change proposal is treated as enabling use of the Services.

VI. Operation of the Resort

1. A hotel day applies to overnight services and begins at 4:00 PM on arrival day and ends at 10:00 AM on departure day. The Service Provider may allow an earlier check-in depending on accommodation availability with an additional fee. Final confirmation is made by reception staff or Resort Director upon Guest request.
2. If the Guest does not vacate the accommodation after the hotel day ends, the Service Provider may charge for an additional full day and claim compensation, including costs related to reservations and stays of subsequent guests.
3. The Guest must pay the remaining 70% of the stay cost at least 30 days before arrival to the Service Provider’s bank account available on the Service. For reservations made less than 30 days before arrival, payment in full is due within 7 working days after reservation. Non-payment allows the Service Provider to cancel the reservation.
4. Shortening the stay obliges the Guest to pay the full amount for the reservation. The Guest must notify reception about shortening.
5. The Guest cannot transfer the room to third parties not indicated in the registration form without prior check-in registration by the third party at the reception. Unregistered persons may stay in the unit only between 6:00 AM and 10:00 PM after notifying reception.
6. Quiet hours are from 10:00 PM to 6:00 AM. The Service Provider may refuse to continue service to those violating this rule and may terminate the contract immediately. Non-compliance may result in a penalty of 1000 PLN per accommodation unit that raised a complaint. The person making the reservation, the violator, and all adult guests staying there are jointly liable for the penalty.
7. During the entire stay, each Guest must wear a dedicated magnetic wristband issued during check-in. Reception and wait staff may verify this. Failure may result in a 100 PLN penalty per recorded case and possible denial of access to the dining area.
8. Upon check-in, the Guest should familiarize themselves with the Resort Regulations available in accommodation units and maintain their condition. Damage noticed should be reported immediately. Failure to report may result in financial liability for damages.
9. The Guest is financially liable for damages caused by their behavior, their guests, and all animals, including for violations of safety rules, especially unjustified disabling of fire protection systems. Damage value is determined by Resort management.
10. Children and youth under 18 may stay only under adult supervision. Children up to 13 years on playgrounds and fields provided by the Service Provider must be supervised by an adult. Children and youth under 18 on water playgrounds and in pool areas must be supervised by adults. Responsibility for safety of persons under 18 rests solely with their guardians.
11. If after check-out the Guest leaves personal movable property in the accommodation unit, the Service Provider will notify the owner via email. Reported lost items will be returned at the Guest's expense upon locating them if security conditions allow.
12. Food and personal hygiene products left behind will be disposed of/destroyed.
13. The Guest must settle all costs of stay, ordered or used services and goods, and media consumption no later than upon check-out. Media usage costs are established based on meter readings at check-in and check-out according to rates set by suppliers, available at Reception or supplier websites:

• for electricity - https://www.energa.pl/mala-firma/umowy/prad-dla-firm
• for water and sewage: https://mielno.bip.net.pl/p=document&action=show&id=16290&bar_id=7697

If the Guest does not settle all payments related to the stay, the Service Provider is entitled to charge for all services and goods provided to the Guest.

14. Deposit settlement will be conducted according to these Regulations upon Guest check-out, especially after verifying no damage to the accommodation and full payment for provided services, including media usage. If technical reasons prevent settlement at check-out, the deposit will be refunded within 14 days after the end of the stay.
15. Behavior of Guests and persons using the Resort's services should not disturb other Guests. The Service Provider may refuse service to those violating this rule and may terminate the contract immediately with no claim rights for the Guest.
16. Smoking is permitted only in designated areas on the Resort premises. Smoking outside these areas (e.g., inside cottages) will result in a joint penalty of 500 PLN payable by the person making the reservation and the Guest. The Service Provider may claim damages exceeding the penalty amount.
17. Storing dangerous items, including weapons, ammunition, flammable materials, and illumination devices, is prohibited in the Resort.
18. For fire safety, use of open flames (e.g., candles) and non-standard electrical/heating devices (e.g., heaters, irons, electric kettles, humidifiers, portable heaters) not part of the accommodation equipment are forbidden in cottages, Lux rooms, apartments, guesthouse rooms, and camping cabins. This does not apply to chargers and power supplies of RTV devices, mobile phones, laptops, or tablets.
19. Soliciting and mobile sales are prohibited on the Resort premises.
20. Guests must secure their accommodation unit against third-party access when leaving (windows and doors must be closed). The Service Provider is not liable for the Guest's property left at the Resort, including damage, loss, or theft. The Guest shall take care of both the Service Provider’s and own property.
21. In case of fire or other emergency, the Guest should notify Resort staff and proceed to the exit as per evacuation instructions. Until arrival of fire or emergency services, Resort staff are responsible for evacuation.
22. The Service Provider does not permit use of personal electrical devices other than those provided at the accommodations. Grilling is allowed only in designated areas; use of pyrotechnics such as fireworks is prohibited.
23. All Guests must wear the wristband received at check-in during their stay and return it at check-out. Lost or damaged wristbands incur a 100 PLN fee.
24. Complaints concerning financial balances on wristbands will be considered only upon presentation of proof of payment.

VII. Additional Fees

1. Each Guest pays a Climate Fee in accordance with the Sianów Municipality Council resolution. The fee amount is announced to each Guest during check-in and collected upon check-in at Holiday Golden Resort.
2. Upon Guest check-out, an Additional Fee for water, sewage, and electricity consumption is charged based on the stay period as described in section VI point 13. Rates set by utility providers may change during the billing period or before it starts.
3. If settlement of water, sewage, and electricity consumption is impossible, lump-sum billing applies.

Lump-sum media fee calculation:

Daily fee per person:
1) Water – daily water and sewage consumption per person: 3 PLN
2) Electricity – daily electricity consumption per person: 1.7 PLN

VIII. Liability of the Service Provider

1. The Service Provider is not liable for non-performance or improper performance of obligations under the Regulations caused by circumstances beyond its control despite due diligence (including force majeure), especially lack of power or other utilities, sudden weather phenomena, war actions, or unforeseeable events.
2. The Service Provider is also not liable for damages to the property or persons of Guests or accompanying persons, including lost profits resulting from use of the Services contrary to the Regulations or applicable law.
3. The Service Provider is not liable for damage, destruction, loss, or theft of valuables brought by Guests or accompanying persons onto the Resort premises. Possession of valuables in the Resort is at the Guest’s sole risk.

IX. Complaints/Reports of Defects

1. The Guest has the right to file complaints related to the functioning of the Service and performance of Services by the Service Provider not compliant with the terms and rules established in the Regulations.
2. The Service Provider shall consider complaints within 30 days from receipt. If this is impossible, the Guest will be informed about causes and expected complaint resolution date.
3. If the complaint is rejected, the Service Provider is obliged to justify the refusal in writing.
4. Any complaints related to the Service or Services, especially defects observed during the Guest’s stay, must be reported immediately to the Resort Reception staff; otherwise, late reports may be disregarded. The Service Provider shall minimize inconvenience or remove defects as soon as possible. After repair, the Guest waives rights to further compensation. If issues cannot be fixed within the given timeframe, the Service Provider will attempt to offer the Guest an alternative solution.

X. Intellectual Property of the Service Provider

1. Information resources and all other content of the Service, such as texts, graphics, logos, buttons, and images, are intellectual property of the Service Provider or entities with contracts with the Service Provider and are protected by Polish and international intellectual property laws, especially the Act of 4 February 1994 on copyright and related rights (Journal of Laws No. 24, item 83, as amended).
2. Copying, reproduction, or any other use, in whole or in part, of information, data, or content from the Service without the Service Provider’s consent is prohibited except for legally permitted uses.

XI. Personal Data Protection

Pursuant to Articles 13 and 14 of the EU Regulation 2016/679 of 27 April 2016 on the protection of natural persons regarding personal data processing and free movement of such data, and repealing Directive 95/46/EC, hereinafter "GDPR," the administrator of personal data of the Guest and the person making a reservation within the meaning of Article 4 point 7 of GDPR is the Service Provider, who can be contacted in writing at the address provided in section I, point 1 of the Regulations or by email at: rezerwacje@holidaygoldenresort.pl

1. The Service Provider is authorized to process personal data of the Guest (including video monitoring) and reservation maker for:
2. proper execution of the Regulations and ensuring order and safety – the processing basis is necessity for contract conclusion (Art. 6(1)(b) GDPR),
3. debt collection - processing is necessary for legitimate interest of the Service Provider, i.e., pursuing claims and defending claims (Art. 6(1)(f) GDPR),
4. complaint handling - processing is necessary for legitimate interest of the Service Provider, i.e., complaint management (Art. 6(1)(f) GDPR),
5. marketing of products and services – processing is necessary for legitimate interest of the Service Provider, i.e., direct marketing (Art. 6(1)(f) GDPR),
6. archiving - processing is necessary for legitimate interest of the Service Provider to improve service quality (Art. 6(1)(f) GDPR).
2. The Service Provider may obtain Guest's personal data such as name, surname, phone number, address, identification numbers, or email, directly from the Guest and reservation maker.
3. Data will be stored during the Agreement and for 6 full calendar years after its termination. Marketing processing stops if the Guest objects.
4. The Guest and any affected person have the right to:
   1. Access, correct, delete, or restrict processing of data,
   2. Data portability, i.e., receive data in a structured, commonly used format for transfer to another data controller if processed for contract or consent. Processing is automated. The Guest may transmit the data to another controller,
   3. File a complaint with the supervisory authority,
   4. Withdraw consent anytime, in writing to the address in section I, point 2 of the Regulations or by email: rezerwacje@holidaygoldenresort.pl, or in person. Withdrawal doesn’t affect lawful processing prior to withdrawal.
5. The Guest and any affected person can object at any time to data processing if processing basis is legitimate interest of the Service Provider, especially for direct marketing.
6. Providing personal data is voluntary but necessary for Agreement conclusion and service provision under the Regulations.
7. Guest's data is not subject to automated decision-making or profiling by the Service Provider.

XII. Consent to Use of Image

1. Consent to Recording and Publishing Image
   According to applicable laws, the Service Provider informs that during the stay in the facility photos, videos, or other visual materials may be taken showing persons using the Resort's services.

2. Use of Image
   Users of the Resort consent to free use of their image by Holiday Golden Resort & Spa for marketing, promotional, and informational purposes. These materials may be published in promotional materials, on the website, social media, posters, brochures, advertisements, newsletters, and other promotional materials.

3. Right to Withdraw Consent
   The Resort user has the right to withdraw consent for using their image at any time. Withdrawal does not affect the legality of image use prior to withdrawal.

XIII. Child Protection Standards

In connection with the enactment of the Act of 28 July 2023 amending the Family and Guardianship Code and other acts (Journal of Laws 2023, item 1606), Holiday Golden Resort & Spa has implemented Child Protection Standards.

The introduced rules impose on the staff a special responsibility for the safety of all minors staying in the Resort. In cases of doubts regarding the child’s safety or the adult’s right to care, staff may request ID and documents confirming guardian authorization (e.g., written parental consent or court order).

In cases indicating direct threat to the health or life of a minor, staff is obliged to act immediately, including contacting relevant authorities, especially the Police. If you notice any concerning situation in your surroundings, please contact the reception or Resort manager immediately.

XIV. Final Provisions

1. These Regulations are effective from January 1, 2023, replacing previous ones.
2. The Regulations are available on the Service and at the Resort Reception. The Guest must read the Regulations before making a reservation or agreement. Making a reservation or agreement implies acceptance of the Regulations.
3. The content of the Regulations may change. Guests will be informed via the Service. Changes take effect 14 days after announcement on the Service.
4. Any disputes arising between the Service Provider and Guest are submitted to the competent common court for the Service Provider’s registered office, if effective under mandatory laws, especially consumer law.