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I. General provisions

  1. The management of HOLIDAY GOLDEN RESORT appreciates your cooperation in complying with these regulations, prepared to ensure a peaceful and safe stay for all our Guests.
  2. The entity operating HOLIDAY GOLDEN RESORT, hereinafter the “Resort”, is: Holiday Golden Resort SA, ul. Piwonii 41, Nowe Bielice 76-039 Biesiekierz.
  3. The entity maintaining HOLIDAY GOLDEN RESORT, hereinafter the “Resort”, is Roman Kunert, conducting business under the name: Holiday Golden Resort SA, ul. Piwonii 41, 76-039 Biesiekierz.
  4. These Regulations define the operating rules of HOLIDAY GOLDEN RESORT and the provision of hotel services, the rules for booking stays, and the provision of Services electronically via the website at www.holidaygoldenresort.pl.
  5. The Guest must comply with these Regulations from the moment a booking is made. Services and the Guest’s stay at the Resort are provided under the terms set out in the Regulations.

II. Definitions

  1. Guest – an individual with full legal capacity, as well as a minor child or a person without full legal capacity (under the care of persons with full legal capacity), who makes a booking under these Regulations and/or uses Services provided by the Service Provider in accordance with these Regulations. Provisions concerning Guests also apply accordingly to legal persons and entities without legal personality but with legal capacity that make bookings and are parties to an agreement with the Service Provider.
  2. Service Provider – Holiday Golden Resort SA, ul. Piwonii 41, 76-039 Biesiekierz.
  3. Agreement – an agreement for the provision of hotel and other services, where covered by an agreement between the Guest and the Service Provider under these Regulations and the regulations for individual offers of the Service Provider, concluded at the Service Provider’s Resort or without the simultaneous physical presence of the parties, using exclusively means of distance communication up to and including the conclusion of the agreement. The agreement between the Guest and the Service Provider is effectively concluded when the booking is successfully made.
  4. Services – each service provided at the Resort in accordance with the Regulations, in particular hotel services and Additional Services.
  5. Regulations – these Regulations.
  6. Website – the website operated by the Service Provider at www.holidaygoldenresort.pl, enabling, among other things, online booking of Accommodation via the Booking System.
  7. Booking System – an interactive form enabling a booking of Accommodation at the Resort, available on the Website.
  8. Resort – a fenced complex operated by the Service Provider, comprising Holiday Cottages, Lux Rooms, Apartments, Guesthouse Rooms and Camping Cottages, together with accompanying infrastructure, divided into Zones.
  9. Deposit – the sum specified in the Regulations securing the Service Provider’s claims for damage to a Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage rented as part of the hotel services provided by the Service Provider, for which the Guest is liable under the Regulations or applicable law, and claims arising from the Guest’s failure to pay additional stay costs.
  10. Holiday Cottage – a property with a separate entrance, located at the Resort, equipped in particular with sleeping places, accommodating up to 6 people.
  11. Lux Room – a property with a separate entrance, located in a terraced building at the Resort, equipped in particular with sleeping places, accommodating up to 4 people.
  12. Apartment – a semi-detached property located in a building complex at the Resort, equipped in particular with sleeping places and a kitchenette, with a separate entrance, accommodating up to 4 people.
  13. Guesthouse Room – a room in a brick building, on the ground or upper floor, accommodating up to 4 people.
  14. Camping Cottage – a property with a separate entrance, located at the Resort, equipped in particular with sleeping places, accommodating up to 6 people.
  15. Reception – a designated place at the Resort where the Service Provider’s employee performs, in particular, Guest check-in and check-out, provides information and carries out other activities specified in these Regulations.
  16. Accommodation – a sleeping place for one person in a Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage at the Resort.
  17. Registration/Check-in – registration of the Guest by a Reception employee on the day of arrival, consisting in particular of verifying the Guest’s identity, handing over keys to the Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage, and settling all outstanding due payments, in particular the stay fee, Climate Fee and fees for Additional Services,
  18. deposit. Check-in is possible until 22:00.
  19. Check-out – deregistration of the Guest by a Reception employee, consisting in particular of the Guest paying for all services provided by the Service Provider, including outstanding payments, settlement of the Deposit, Additional Services not paid for during check-in, utility charges and returning the keys to the Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage. The Guest must check out by 10:00.
  20. Additional Services – services available for an additional fee (the service price list is presented on the Service Provider’s Website under Prices and packages), which the Guest may order when making a booking or during the stay. An Additional Service may be purchased provided that it is available at the given time.
  21. Price List – the currently applicable price list of services, including Additional Services offered by the Service Provider, available on the Website under Prices and packages.

III. Type and scope of Services offered and provided

  1. The Service Provider provides hotel services in accordance with the Act of 29 August 1997 on hotel services and the services of tour leaders and tourist guides (Journal of Laws No. 133, item 884, as amended). Services include, in particular:
    1. renting Holiday Cottages, Lux Rooms, Apartments, Guesthouse Rooms and Camping Cottages of various configurations and sizes;
    2. catering services;
  2. Furthermore, at the Guest’s request, the Service Provider offers, among others, the following services:
    1. information related to the stay and travel to the Resort;
    2. use of the pool and sauna zone in accordance with the regulations for these facilities,
    3. use of playgrounds in accordance with the playground regulations;
    4. use of the playroom in accordance with the playroom regulations;
    5. use of the water playground in accordance with its regulations;
    6. use of the café, bistro and restaurant in accordance with the restaurant regulations;
    7. use of animation services in accordance with the animation regulations;
    8. use of available Additional Services;

The Service Provider enables use of the above services only if they are available at the Resort.

  1. The Resort’s publicly accessible areas are monitored by cameras to ensure the safety of people and property within the monitored area. The rules for protecting personal data processed as part of monitoring are set out in section XI.
  2. If intervention by a Resort representative is required with regard to a Guest disrupting the operation of the Holiday Resort, the intervention may be recorded in audio or video to protect the personal and material interests of both the Service Provider and the intervening representative. If necessary, the recording will serve as evidence to establish the actual circumstances. The rules for protecting personal data processed as part of such recording are set out in section XI.
  3. Car parks and other parking areas at the Resort are unguarded. Guests leave vehicles at the Resort at their own risk. The Service Provider is not liable for traffic accidents at the Resort or damage, destruction or theft of vehicles.

IV. Booking a Cottage or Apartment

  1. Accommodation may be booked:
    1. through the Service Provider’s Booking System available on the Website;
    2. by telephone using the Service Provider’s telephone number available on the Website;
    3. by email;
    4. in person at the Resort reception;

A booking, regardless of the booking method, covers at least one Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage; individual sleeping places cannot be booked.

  1. If a booking is made other than through the Booking System, payment may also be made in cash, by bank transfer or by debit or credit card. For online payments, the Service Provider accepts: VISA, VISA Electron, MasterCard, Maestro, MasterCard Electronic.
  2. To make a booking, the Guest must provide personal data necessary to provide the services (in in particular, such as: first and last name, residential address, e-mail address, telephone number), stating the stay dates and payment method, and paying part or all of the stay costs – depending on the offer selected by the Guest, the Terms and Conditions or individual arrangements. The Guest must provide complete and accurate data; otherwise, the Service Provider may refuse to make the reservation. Reservations created without personal data or unpaid when made may be cancelled by the Service Provider.
  3. Creating a reservation constitutes acceptance of the Terms and Conditions and conclusion of an Agreement with the Service Provider.
  4. To make a reservation, at least 30% of the stay price must be paid. The remaining 70% must be paid no later than 30 days before the booked stay begins. Payment for the stay or an earlier advance payment constitutes acceptance of these Terms and Conditions. If payment deadlines are missed, the Service Provider will cancel the reservation.
  5. A Guest who is a consumer (within the meaning of Art. 221 of the Civil Code) has no right to withdraw from the hotel services agreement referred to in Section 4 (pursuant to Art. 38(1)(12) of the Consumer Rights Act of 30 May 2014, Journal of Laws of 2014, item 827, as amended).
  6. If the Guest wishes to receive a VAT invoice for Services provided by the Service Provider, they must provide the NIP number and buyer details when making the reservation. Failure to provide the NIP number when booking makes issuing a VAT invoice impossible.
  7. During the reservation process, the Service Provider informs the Guest of:
    1. reservation details corresponding to the information provided by the Guest;
    2. the service price;
    3. the rules of the purchased offer;
    4. the Service Provider’s identifying details;
    5. the consumer Guest’s lack of a right (within the meaning of Art. 22[1] of the Civil Code) to withdraw from the hotel services agreement (pursuant to Art. 38(1)(12) of the Consumer Rights Act of 30 May 2014, Journal of Laws of 2014, item 827, as amended);
  8. After a reservation is made via the booking system, e-mail, in person or by telephone, the Service Provider will send the Guest confirmation together with the information referred to in Section 7 above to the e-mail address provided. For telephone or in-person reservations, the information referred to in Section 7 will be provided during booking or by e-mail to the address provided.
  9. For important reasons, particularly threatening Guests’ health or life, such as fire, flooding, lighting/heating/water/sewerage/gas/ventilation failure or utility supply interruption, and for other reasons related to optimising the Resort’s operations, the Service Provider reserves the right to change the Guest’s reserved Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage to another of the same or similar standard. In such case, the Guest waives all claims against the Service Provider.
  10. Making a reservation in any manner described in Section 1 constitutes the Guest’s acceptance of the Terms and Conditions.
  11. The Service Provider may refuse to accept a Guest who, during a previous stay, failed to pay amounts due, seriously breached the Terms and Conditions causing damage to the Service Provider’s or other Guests’ property or personal injury to other Guests, Service Provider staff or other persons at the Resort, or disrupted other Guests’ stays or the Resort’s operation. The Guest will be informed by Service Provider staff if the Service Provider intends to refuse services in future.
  12. If a Guest who previously breached the Terms and Conditions returns to the Resort, the Service Provider may refuse to accept the Guest and continue providing services to that Guest or the person who made the reservation. Such persons must comply with the Service Provider’s request and immediately leave the Resort. If the request is ineffective, the Service Provider may notify the competent authorities to remove the Guest without delay.

V. Cancellation of a reservation for a Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage.

  1. Cancellation of a reservation for a Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage is possible subject to the following rules:
    1. if cancelled more than 30 days before the declared start date of the booked stay – the Service Provider refunds 100% of the advance payment,
    2. if cancelled 30 to 3 days before the declared start date of the booked stay – the Service Provider charges the Guest 30% of the reservation price,
    3. if cancelled less than 3 days before the declared start date of the booked stay – the Service Provider charges the Guest 100% of the reservation price,
  2. For a properly submitted cancellation, the Service Provider will refund all or part of the payment without delay, no later than 14 days after the Guest submits the cancellation (after deducting the cancellation fee in accordance with these Terms and Conditions), unless the offer terms under which the reservation was made provide otherwise.
  3. In extraordinary circumstances beyond the Service Provider’s control, particularly force majeure or a legal act, decision, order, ruling or other measure preventing use of the Resort on the specified dates, the Service Provider reserves the right to offer another reservation date in the same calendar year or another available date, subject to availability. The Guest’s advance payment or other payment will then be assigned to the new reservation. Offering a date change will be treated as enabling use of the Services provided by the Service Provider.

VI. Operation of the Resort

  1. The billing unit for accommodation services is a hotel day. The hotel day begins at 16.00 on arrival and ends at 10.00 on departure. Subject to availability of a Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage, the Service Provider may advance the start of the hotel day for an obligatory additional fee. Final confirmation is given by the receptionist or Resort Director at the Guest’s request.
  2. If the Guest does not leave the Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage after the hotel day ends, the Service Provider may charge for a full additional day and seek compensation, including costs related to reservations and stays of subsequent guests.
  3. No later than 30 days before the planned stay, the Guest must pay 70% of the remaining amount due into the Service Provider’s bank account available on the Website. For reservations made less than 30 days before the planned stay, the Guest must pay 100% of the stay price within 7 business days of booking. If payment is not made by these deadlines, the Service Provider may cancel the reservation.
  4. If the stay is shortened, the Guest is charged the full amount due to the Service Provider for the reservation. Shortening the stay must be reported to reception.
  5. The Guest may not transfer the room to third parties not listed on the registration form unless the third party first completes the registration requirement with the Service Provider at reception. Unregistered persons may stay in the cottage only after notifying reception staff, and only from 6:00 to22:00.
  6. Quiet hours at the Resort are from 22.00 to 6.00. The Service Provider may refuse to continue services for anyone violating this rule and may terminate the agreement immediately. Failure to observe quiet hours may also result in a fine of 1000 zł for each Holiday Cottage, Lux Room, Apartment, Guesthouse Room or Camping Cottage submitting a complaint. The reservation holder, the person committing the violation and all adult Guests staying in the accommodation where the violation occurred are jointly liable for the fine.
  7. Throughout the stay, every Guest must wear the designated magnetic wristband issued by Reception staff at check-in. Resort Reception and catering staff may verify compliance. Failure to comply may result in a fine of 100 zł for each recorded violation and refusal of entry to the dining rooms.
  8. After checking in, the Guest should read the Resort Rules available in the Holiday Cottages, Lux Rooms, Apartments, Guesthouse Rooms or Camping Cottages, inspect their equipment and keep it in its original condition until departure. Any damage must be reported to Resort Reception immediately. If it is not reported and defects are found by Resort staff, the Guest may be held financially liable.
  9. The Guest is financially liable for damage or destruction caused by their conduct, that of their guests or any animals, and for violating safety rules, particularly by unjustifiably disabling the fire protection system. The Resort management determines the value of the damage.
  10. Children and persons under 18 may stay at the Resort only under adult supervision. Children under 13 may use the playground and sports field provided by the Service Provider only under adult supervision. Children and persons under 18 may use the water playground and pool area only under adult supervision. Only guardians are responsible for the safety of persons under 18.
  11. To ensure Guest safety, the use of knives, sharp tools and other objects that may pose a risk during play, jokes or horseplay is prohibited. Parents and guardians must exercise special care over children and ensure their safety during their stay on the Resort premises.
  12. If, after checking out of a holiday cottage, Lux Room, Apartment, guesthouse room or camping cottage, a Guest leaves behind movable property belonging to them, the Service Provider will notify the owner by email. If the Guest reports the item as lost, the Service Provider will return it at the Guest’s expense (with shipping costs payable in advance) to the address indicated by the Guest, provided that the item is found by the Service Provider and safety considerations do not prevent this.
  13. Food products and personal hygiene items will be disposed of/destroyed.
  14. The Guest must pay for their stay and all services and goods ordered or used during the stay, as well as utility consumption, no later than when checking out of the Resort. At check-out, usage costs related to the stay are determined, namely water, sewage and electricity costs. These costs are included in the final price of the stay. They are determined based on meter readings, with the accuracy permitted by the meter reading, in accordance with the units and subunits commonly used in trade. Readings are taken at check-in and check-out at Reception. These costs are calculated using the rates for individual utilities currently applied by their suppliers (whose details the Guest may obtain at the Resort Reception and on the suppliers’ websites, namely:

If all amounts due in connection with the stay are not paid, the Service Provider is entitled to charge the Guest for all services and goods provided for them.

  1. The Deposit will be settled in accordance with these Regulations when the Guest checks out of the Resort, in particular after confirming that the occupied Cottage or Apartment has not been damaged and that the Guest has paid in full for all services provided by the Service Provider, including utilities. If technical reasons prevent settlement of the above costs on the Guest’s check-out date, the deposit will be returned no later than 14 days after the stay ends.
  2. The conduct of Guests and persons using the Resort’s services must not disturb the peaceful stay of other Guests. The Service Provider may refuse to continue providing services to anyone who breaches this rule. In such a case, the Service Provider may terminate the agreement with immediate effect, and the Guest may not pursue any claims on this account.
  3. Smoking on the premises where the cottage is located is permitted only in designated areas. For smoking in a non-designated area (e.g. in the cottage), the person making the reservation and the Guest will be jointly and severally charged a penalty of PLN 500 (in words: five hundred zlotys). The Service Provider may claim damages exceeding the contractual penalty up to the amount of the actual loss.
  4. Dangerous items, in particular weapons, ammunition, flammable or illuminating materials, etc., may not be stored on the Resort premises.
  5. For fire-safety reasons, the use in holiday cottages, Lux Rooms, Apartments, guesthouse rooms or camping cottages of open flames, e.g. candles, or electrical or heating appliances not provided as equipment for these facilities, e.g. immersion heaters, irons, electric kettles, air humidifiers or portable heaters, is prohibited. This does not apply to chargers and power supplies for audio/video equipment, mobile phones and portable computers (laptops, tablets).
  6. Soliciting and itinerant selling are prohibited on the Resort premises.
  7. Whenever leaving a holiday cottage, Lux Room, Apartment, guesthouse room or camping cottage, the Guest must properly secure it against access by third parties (in particular, when the Guest is absent, windows and doors must remain closed). The Service Provider is not liable for the property of the Guest or accompanying persons left on the Resort premises, in particular for its destruction, damage or loss. The Guest must take care of both the Service Provider’s property and their own.
  8. If a fire or other emergency is noticed, the Guest should, where possible, notify the Resort staff of the danger and proceed to the exit in accordance with the evacuation-direction instructions. Until the fire brigade or other services arrive, the Resort staff is responsible for evacuating persons in the facility.
  9. The Service Provider does not permit the use in cottages of the Guest’s own electrical appliances, except those made available by the Service Provider and used as intended. The Service Provider does not permit lighting barbecues outside designated areas or using pyrotechnics, such as fireworks.
  10. Every Guest must move around the Resort wearing the wristband received at check-in. The wristband must be returned at check-out. For a lost or damaged wristband, the Guest shall pay PLN 100 (in words: one hundred PLN).
  11. Complaints concerning funds held on wristbands will be considered only upon presentation of proof of payment confirming that the relevant wristband was topped up.

VII. Additional Charges

  1. A Climate Fee is charged to each Guest in accordance with a resolution of the Sianów Municipal Council. The amount of the Climate Fee will be communicated to each Guest when completing the registration formalities. The Climate Fee is collected during registration at Holiday Golden Resort.
  2. At check-out from the cottage, an Additional Charge is collected, i.e. a charge for water and sewage consumption and electricity consumption during the Guest’s stay, in the amount specified in section VI, subparagraph 13. The rates set by utility suppliers may change during the settlement period, i.e. while the service is being provided, and/or before the settlement period begins, i.e. while the Service Provider is providing the service.
  3. If it is not possible to settle the charge for water, sewage and electricity consumption, the charge will be settled at a flat rate.

Flat-rate utility charges:

Daily charge per person:
1) Water – daily water and sewage consumption per person: – PLN 3
2) Electricity – daily electricity consumption per person: – PLN 1.7

VIII. Service Provider’s Liability

  1. The Service Provider is not liable for failure to perform or improper performance of obligations under the Regulations caused by circumstances beyond its control despite due diligence (including force majeure), in particular resulting from interruptions in the supply of electricity or other utilities by suppliers, sudden weather phenomena, acts of war or other unforeseeable events.
  2. The Service Provider is also not liable for damage to the property or persons of Guests or accompanying persons, including loss of profit, incurred as a result of Guests using the Service Provider’s services contrary to the Regulations or generally applicable law.
  3. The Service Provider is not liable for damage, destruction, loss or theft of valuables belonging to the Guest or accompanying persons brought onto the Resort premises. Valuables are kept on the Resort premises solely at the Guest’s risk.

IX. Complaints/Reporting Defects

  1. The Guest has the right to submit a complaint concerning the operation of the Service and the provision of Services by the Service Provider contrary to the conditions and rules set out in the Regulations.
  2. The Service Provider will consider a complaint within 30 days from the date of its delivery. If a complaint cannot be considered within 30 days, the Service Provider will notify the Guest of the reasons for the delay and the expected consideration date.
  3. If a complaint is rejected, the Service Provider must provide written reasons for the refusal.
  4. All complaints concerning the operation of the Service and the provision of Services by the Service Provider, particularly defects noticed during the Guest’s stay, should be reported immediately to an employee of the Resort Reception; otherwise, the Service Provider may reject a complaint submitted later. The Service Provider undertakes to minimise inconvenience or remedy defects as soon as possible. After repairs are completed or inconvenience is remedied, the Guest waives the right to any other compensation from the Service Provider. If defects cannot be remedied within the above period, the Service Provider will endeavour, where possible, to offer the Guest an alternative solution.

X. Service Provider’s Intellectual Property

  1. The information resources and all other content of the Service, such as texts, graphics, logos, buttons and images, are the intellectual property of the Service Provider or entities with which the Service Provider has concluded relevant agreements and are protected by Polish and international intellectual-property laws, in particular by the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws No. 24, item 83 (amended from time to time).
  2. Without the Service Provider’s consent, copying, reproducing or otherwise using, in whole or in part, any information, data or other content available on or originating from the Website is prohibited, except where permitted under generally applicable law.

XI. Personal Data Protection

Pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, hereinafter the “GDPR”, I inform you that the controller of the personal data of the Guest and the person making the reservation within the meaning of Article 4(7) GDPR is the Service Provider, who may be contacted by the Guest and the person making the reservation in writing at the address indicated in Section I, paragraph 1 of the Regulations or by email at: rezerwacje@holidaygoldenresort.pl

  1. The Service Provider is entitled to process the personal data of the Guest (including through video surveillance) and the person making the reservation for the purpose of:
  2. proper performance of the Regulations and ensuring order and safety – the legal basis is the necessity of processing for the conclusion or performance of obligations arising from the Regulations (Article 6(1)(b) GDPR),
  3. debt collection – the legal basis is the necessity of processing to pursue the Service Provider’s legitimate interest, consisting in pursuing claims and defending against claims (Article 6(1)(f) GDPR),
  4. handling complaints – the legal basis is the necessity of processing to pursue the Service Provider’s legitimate interest, consisting in handling the complaint process (Article 6(1)(f) GDPR),
  5. advertising products and services – the legal basis is the necessity of processing to pursue the Service Provider’s legitimate interest, consisting in direct marketing of its own products and services (Article 6(1)(f) GDPR),
  6. archiving – the legal basis is the necessity of processing to pursue the Service Provider’s legitimate interest, consisting in using the results of these studies to improve the quality of services provided (Article 6(1)(f) GDPR).
  7. The Service Provider may obtain the Guest’s personal data, including: first name, surname, telephone number, address, identification numbers or email address, directly from the Guest and from the person making the reservation.
  8. The Guest’s personal data will be stored for the duration of the Agreement and thereafter for 6 full calendar years from the end of the Agreement. The Organiser will cease processing the data for direct marketing purposes earlier if the Guest objects to such processing.
  9. The Guest and any other data subject have the right to:
    1. access the data provided in connection with concluding the Agreement and rectify, erase or restrict its processing,
    2. data portability, meaning receiving from the Service Provider the data provided to it in a structured, commonly used and machine-readable format, where processed for concluding and performing the Agreement or based on consent. Processing is automated. The Guest may transmit this data to another data controller,
    3. lodge a complaint with the supervisory authority responsible for personal data protection,
    4. withdraw consent at any time and in any form, including in writing to the address indicated in Section I, paragraph 2 of the Regulations or by email at: rezerwacje@holidaygoldenresort.pl, or in person at the Service Provider’s registered office. Withdrawal of consent does not affect the lawfulness of processing carried out by the Service Provider based on consent before its withdrawal.
  10. The Guest and any other data subject have the right to object at any time to the processing of data where processing is based on the Service Provider’s legitimate interest. In particular, the Guest and the above-mentioned person may object to data processing for direct marketing purposes
  11. Providing personal data by the Guest is voluntary; however, it is necessary to conclude the Agreement and provide all services and perform the provisions of the Regulations.
  12. The Guest’s personal data is not subject to automated decision-making by the Service Provider, including profiling.

XII. Acceptance of Pets

  1. The resort accepts small pets in designated rooms for an additional fee. The cost of a pet’s stay is stated in the price list of additional services.
  2. A condition for accepting an animal at the hotel is that the Guest reports its presence when making the reservation, specifying its species and/or breed. Failure to report the stay with an animal in advance may result in refusal of accommodation, and the resort reserves the right to retain any advance payment or deposit already paid.
  3. Guests arriving with animals must comply with the rules governing their stay, including keeping the animals clean and providing them with proper care.
  4. To ensure the safety of all Guests, animals outside the room must be kept on a leash and wear a collar and muzzle.
  5. If animals disturb the order or behave improperly, the resort reserves the right to ask the Guest to leave the premises without refunding the cost of the stay.
  6. For hygiene reasons and due to possible allergies, animals are prohibited from entering food and beverage outlets.

XIII. Consent to Use of Image

  1. Consent to Recording and Publication of Image
    In accordance with applicable law, the Service Provider informs you that during your stay at the property, photographs, films or other visual materials may be made that may include persons using the resort’s services.

  2. Use of Image
    Users of the resort consent to the free use of their image by Holiday Golden resort&Spa for marketing, promotional and informational purposes. These materials may be published in materials promoting the resort, on the website, social media, posters, brochures, advertisements, newsletters and other materials promoting the resort’s activities.

  3. Right to Withdraw Consent
    A resort user may withdraw consent to use their image at any time. Withdrawal of consent does not affect the lawfulness of using the image before withdrawal.

XIV. Child Protection Standards

Following the entry into force of the Act of 28 July 2023 amending the Family and Guardianship Code and certain other acts (Journal of Laws of 2023, item 1606), Child Protection Standards have been introduced at Holiday Golden Resort & Spa.

The implemented rules require our property’s staff to take special care of the safety of all minors staying at the resort. In cases raising doubts about a child’s safety or an adult’s right to care for them, staff may ask to see the child’s identity document and documents confirming the guardian’s authority (e.g. written authorisation from the parents or a court order).

If a situation indicating an immediate threat to a minor’s health or life is noticed, staff must act without delay, including calling the relevant services, in particular the Police.If you notice any disturbing situation in your surroundings, please contact reception immediately or the resort manager directly.

XV. Information on Event Organisation and Use of Facilities

  1. Please be informed that from September to June, particularly at weekends, occasional celebrations, corporate events, group meetings and other organised events may take place on the property. As a result, noise levels may be elevated on selected days and at selected times, especially in the evening. In addition, organised sports groups and sports camp participants may use the property’s facilities at weekends. Consequently, the gym may be periodically reserved for exclusive use or available only at designated times.
  2. Making a reservation constitutes acceptance of the above conditions and awareness of the possibility of the restrictions described above.

XVI. Final Provisions

  1. These Regulations apply from 1 January 2025 and replace the previous regulations.
  2. The Regulations are available on the Website and at the Resort Reception. The Guest must read the Regulations before making a reservation/concluding an agreement with the Service Provider. Making a reservation/concluding an agreement with the Service Provider constitutes acceptance of the Regulations.
  3. The Regulations may be amended. The Guest will be informed of all amendments by a notice on the Service Provider’s Website. Amendments enter into force 14 days after their publication on the Website.
  4. The resolution of any potential disputes arising between the Provider and the Guest shall be submitted to the court of general jurisdiction competent for the Provider’s registered office, insofar as permitted by mandatory law, especially consumer law.